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10 days per year under 5 years of service, 15 days at 5 years or more. Vacation pay is 4% of eligible wages (6% after 5 years). It’s prorated in your first year at about 0.83 days per completed month.

Hourly employees get 4% vacation pay on every semi-monthly cheque, so vacation days taken are unpaid. Salaried employees keep their regular salary during approved vacation.

Submit Bell’s Sick and Vacation Days Request Form at least two weeks before your dates. Approval or denial comes back to your Puulse email, and time can’t be taken until approved.

With approval, up to 10 days can carry into the next vacation year, but must be used that year and can’t be carried again. If a stat holiday or sick day falls during vacation, you get that day back.

Administrative staff work Monday to Friday, 9:00 AM–6:00 PM with a one-hour meal break. Door-to-door sales reps work Tuesday to Saturday with a 30-minute meal break; shift times are communicated by your manager.

Complete the Sick and Vacation Leave Request Form at least 90 minutes before your shift starts. If an emergency makes that impossible, notify Puulse as soon as you reasonably can.

Culpable absences are within your control (no-shows, unapproved time off, repeated lateness) and are logged as ‘Unapproved’, leading to progressive discipline. Non-culpable absences (illness, emergencies, approved leave) are handled supportively, not through discipline.

Repeated culpable absences move through verbal, written, and final warnings up to termination. Puulse may accelerate steps based on severity or frequency.

Submit an expense report in Expensify within five days of the expense, with itemized receipts showing amount, date, vendor, and purpose. Only personal-card spending goes through Expensify; corporate-card purchases are kept on file for Finance instead.

Meals are reimbursed only during overnight travel where no kitchen is available, up to $40 CAD per day (three meals) and no more than $200 CAD per week. Alcohol is never reimbursed and is prohibited during work hours.

Travel within a 40km radius of your assigned regional office isn’t business travel. Beyond that, personal-vehicle use is reimbursed per the Carpool and Vehicle for Business Use policy; parking tickets, repairs, and towing are not.

Within five days following the payroll period in which you submit a complete, approved claim, paid by direct deposit through payroll. Late or incomplete claims may be refused.

Act honestly and in good faith, comply with all laws and Puulse policies (including Bell’s where applicable), and treat everyone with dignity regardless of role. Adherence to the Code is a condition of employment.

Personal financial interests, outside business, or family/close relationships that could influence your work. Disclose them in writing to a Manager, HR, or Legal and get written approval first. Managers can’t hire or supervise family or close friends.

Yes. Off-duty conduct that harms Puulse’s reputation, its client relationships (including Bell), or your ability to do your job can lead to discipline up to termination.

Report to your manager, HR, or Legal, reporting known or suspected violations is required, and failing to report can itself breach the Code. Retaliation against good-faith reporting is treated as serious misconduct.

Take part in safety training, follow safe work practices, wear attire suitable for the weather and terrain, and report any hazard, injury, or unsafe condition to your manager and HR.

Tell your Sales Manager or Assistant Sales Manager immediately and complete the Safety Incident & Personal Accident/Injury Reporting Form within 24 hours. Manitoba employees also complete the WCB Worker Incident Report within 24 hours.

Don’t engage or try to de-escalate. Identify yourself as an authorized Bell representative if asked, leave for a safe location, log it as a hostile customer in Salesforce, and call local police if needed.

Management builds a return-to-work plan accommodating medical restrictions up to undue hardship. You’re expected to provide medical documentation and return when cleared by a medical professional.

A course of unwelcome comment or conduct, or a single serious incident, that creates an intimidating or hostile environment. It includes discriminatory harassment, sexual harassment, and personal harassment or bullying, whether verbal, physical, visual, or online.

Reasonable management actions, performance reviews, work evaluations, and normal disciplinary or operational decisions are not harassment.

Submit the Workplace Report and Complaint Form, or tell your manager, HR, or Legal directly. If the concern involves your manager, report straight to HR or Legal.

A fair, confidential investigation is generally completed within 90 days, with both parties notified of the outcome within 10 days after it concludes. Good-faith reporting is protected from reprisal; records are kept at least three years.

Be fit for work at all times, never use drugs or alcohol while working or representing Puulse, don’t possess or sell them at work, and follow impaired-driving laws in any company, rental, or personal vehicle used for business.

You may use it if taken as directed and you’ve checked with a physician about effects on your fitness to work. If it could impair you, notify HR beforehand and discuss any accommodations needed.

Puulse accommodates drug- or alcohol-related disabilities up to undue hardship. Seek medical help and contact HR, you won’t be disciplined for disclosing a dependence and asking for support. Information shared is kept confidential.

It can, if it damages Puulse’s reputation, results in lost credentials, damages company equipment, or leaves you unable to work. If off-duty use may affect your work, follow the dependence steps in the policy.

In Ontario there’s no minimum service requirement. In Manitoba you qualify after 13 weeks of service with Puulse.

Pregnancy leave is up to 17 weeks. Parental leave is up to 61–63 weeks depending on province and whether you took pregnancy leave. In Ontario, combined pregnancy and parental leave can total up to 78 weeks.

Give written notice at least four weeks before the leave begins where possible, using Bell’s Sick and Vacation Days Request Form, and also notify your manager. Changes to start or end dates need two weeks’ notice.

Leave is unpaid and Puulse doesn’t top up, but you may qualify for EI maternity or parental benefits through Service Canada (an ROE is issued within five days of your last day). You return to your old position or a comparable one with equal pay and benefits.